Three practices.
Deep — not wide.
Public Finance Reform & e-Invoicing
Why it matters
Public finance is where reform becomes tangible: a business that can invoice the state electronically and get paid on time, a tax authority that collects what it is owed, a ministry that closes its books on time. In Serbia and across the Western Balkans, PFM reform is a core EU-accession chapter (Chapter 32 on Financial Control, Chapter 16 on Taxation) and a permanent part of the World Bank and EU programming pipeline.
What we do
- Electronic invoicing (e-Invoicing):advisory on national rollouts (e.g. Serbia's SEF / Sistem eFaktura), Peppol alignment, B2G and B2B scope, technical specifications (UBL 2.1), and change management for tax administrations and the private sector
- Budget and Treasury reform: programme budgeting, medium-term fiscal frameworks, chart-of-accounts modernization, Treasury Single Account, IFMIS requirements
- Revenue administration: compliance risk management, taxpayer services, digital channels, large-taxpayer units
- External audit & parliamentary oversight: support to supreme audit institutions and fiscal councils
- PFM strategy & action-plan development: drafting multi-year PFM Reform Programmes and their monitoring frameworks
Public Safety — 112 & Border Management
Why it matters
Public safety systems are judged by the seconds that matter: how quickly a 112 call is answered and dispatched, how smoothly a truck crosses a border, how effectively police, customs, and border agencies share information. Serbia and the wider Western Balkans are aligning these systems with European standards — the European single emergency number 112 and the European Integrated Border Management (EIBM) framework — under IPA III and through bilateral cooperation with EU Member States.
What we do
- Single emergency number 112: needs assessment, operational concept, governance model, PSAP (public safety answering point) design, CAD/GIS specifications, inter-agency protocols, legislation, and training curricula
- Integrated Border Management (IBM): national IBM strategy and action plans, inter-agency coordination (border police / customs / veterinary / phytosanitary), border crossing point (BCP) design, risk analysis, and alignment with Frontex standards
- Migration management: reception conditions, case management, return and readmission systems
- Police & civil protection capacity building: organisational development, training systems, equipment specifications
- Security-sector interoperability: secure radio networks, common information exchange platforms
e-Government & Digital Public Services
Why it matters
Digital public services are where reform meets citizens most directly. In Serbia the eUprava portal, the eID trust framework, and a growing list of digital services have reshaped the interface between state and society. In the wider region, similar building blocks are being assembled — and donors (EU, WB, UNDP) continue to fund both the infrastructure and the service redesign that turns it into something citizens use.
What we do
- Digital public service design: user research, service blueprints, redesign of end-to-end public services (permits, registrations, benefits)
- Trust services: eID, eSignature, eSeal, eDelivery — aligned with the eIDAS regulation and Serbian law on electronic documents and trust services
- Interoperability: data-exchange frameworks, government service bus, once-only principle implementation
- Data & registers: base registry reform, master data management, data quality
- GovTech procurement: specifications, tender dossiers, supervision of implementation contractors
- Digital-readiness assessments: for line ministries, municipalities, and sector regulators
- Strategy & governance: national digital agendas, CIO models, cybersecurity governance
