Consultancy for public-sector reform
Reform that lands: public finance, public safety, e-Government
Incetra is a Serbian consultancy working with governments, the European Union, the World Bank and other partners to design and implement reforms that citizens actually notice — faster invoicing for businesses, a single emergency number that answers, modern border crossings, and public services that work online.
At a glance
14+
years
18
references
10+
countries
EU/IPA
Word Bank
USAID
GIZ
CoE
UNDP
SIDA
ADA
EXPERTISE
Three practices.
Deep — not wide.
Public Finance Reform & e-Invoicing
Advisory, design and implementation support for budget reform, revenue administration, and the roll-out of electronic invoicing — including Serbia’s SEF and compatible systems across the region.
- e-Invoicing (SEF, Peppol, UBL 2.1)
- Budget & Treasury reform, IFMIS
- Revenue administration, VAT & compliance
- PIFC (Chapter 32) · External audit
Public Safety — 112 & Border Management
Institutional, operational, and technology design for the single emergency number 112 and for integrated border management, in line with the European standard (EIBM).
- 112 PSAP design, CAD/GIS, protocols
- Integrated Border Management (IBM)
- Cross-border emergency cooperation
- Civil protection & disaster risk
e-Government & Digital Public Services
From eID and trust services to service redesign and back-office interoperability — we help public bodies deliver services online in a way that is accessible, secure, and acquis-aligned.
- Digital service design (end-to-end)
- Trust services (eIDAS 2.0, eID)
- Information security & data protection
- Digital readiness & GovTech procurement
about
A Serbian consultancy with a regional reach.
Incetra d.o.o. was established in Belgrade in 2012. We work across Southeast Europe and the Western Balkans on assignments funded by the European Union (IPA, NDICI, TSI, WBIF), the World Bank, USAID, GIZ, the Council of Europe and bilateral donors — as lead consultant and as a consortium partner.
💎 institutional respect💎 integrity💎 evidence💎 local presence
How we work
- Structured inception: stakeholder mapping + realistic work plan
- Peer-reviewed deliverables (by a senior off-team expert).
- PRAG-compliant procurement; GDPR-aligned data handling
- Reports written for the reader who has to act on them
